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How to login to Queue?

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martin jafari
queueagentloginACD

How does a user login into the queue?

i would like to achieve automatically call distribution (ACD) on incoming calls.

I want the agent to be sort of logged in the Queue listening to music on hold , then a beep and  auto answer a call. 



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martin jafari
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Let me review the links and get back you

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Max Lit
Best Answer

Thank you Martin for your question!

Here is a short video on creating a Q and joining it:

  • Create a user mapping - https://youtu.be/YOuUft3L1tE
    Create and join a queue - https://youtu.be/5u_4MXe58bI

  • Leave a queue - https://youtu.be/tomQesNgf_Y

Pls comment below if you want me to update my answer with more details.

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martin jafari
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Hello Maxi,

Thanks for the videos.

I have tested it per the videos. The calls comes in well but the agent has to manually answer the call.

Is it possible to for the extension to auto answer?

Great work!

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Max Lit
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Pls ask a separate question on auto answer ;-)

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Max Lit
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And mark this as answered.