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How to trace caller's choice in IVR menu?

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Christian Musinguzi

Hi,


How can I view the Callers Choice in an IVR in OdooPBX CDRs (Call History)? 

I have an IVR and It has several Choices ie. "Please Press 1 for .., Please press 2 for .., etc etc. 

How can I see the Options the User chooses eventually in CDR?

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Max Lit
Best Answer

You can use userfield for this. See the example below:

[test-menu] ; Test menu
exten => 500,1,Answer()
	 same => n(demo),Background(demo-thanks)
     same => n,WaitExten(5)
     same => n,Goto(demo)
exten => 1,1,Set(CDR(userfield)=${CDR(userfield)}${EXTEN})
   same => n,NoOp(${CDR(userfield)})
   same => n,Goto(500,demo)


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